basic WordPress hosting plan details

Overview

This plan is made to host Aussie business WordPress websites, with ease, speed , safety and good support.

We supply sufficient resources and tools – to make sure you are happy, and your website visitors are happy.

Easy

We use industry standard cpanel. All WordPress developers have experience with this, most agencies, and most customers. Cpanel makes managing your site a snap – creating email accounts, ftp accounts, backups, editing files, transfering to/from other hosts that use cpanel.

We deploy our WordPress security and performance automatically for you. So you don’t need to add , and manage, plugins.

• we deploy our wpDone rocket cache plugin. It has good defaults – and you never need to touch it (unless you like fiddling around).
• we deploy server wide firewall with support for blocking DDoS and hack attempts. You’ll never get completely blocked – simply log into cpanel, and pass a captcha challenge.
• we do the backups for you, we keep daily backups for 30 days, and monthly backups for a year.

Speed

Your WordPress website will be super speedy with our automatically installed wpDone rocket cache plugin.

We use the latest database server, and SSD disks. We’ve tuned the database specifically for WordPress. This makes WordPress websites fly.

We use the latest php 7, and php-fpm. Again, this makes your WordPress website really fast.

Plus every website on the server has resources limited. This helps the server from being over stressed by other users and impacting the performance of your site. It’s a fair way to manage resources and expectations, and we are upfront about the limits we set (see below).

Safe

We use 2 levels of firewalls, hardware and software firewalls.

Then we use a few intrusion hacking detection tools, including:

• mod_security – this looks for hackers, and has specific rules for WordPress
• OssSec – this is intrusion detection software
• lfd – looking for repeat offenders
• custom rules – to block attacks that include WordPress password guessing
• AI and reputation rules – to block known offenders and attack patterns
• grey list – In the case your activities trip certain rules, you are not completely blocked. If you pass a captcha challenge you are allowed to access the site.
• maldet – to detect virus and hacked files
• clamav and mailscanner – to block virus and spam email
• hardened php – features used for hacking are removed from php
• yes – that’s a lot of security, but it saves a lot of support , grief and embarassment

We do a lot of backups on your behalf, and you can access those backups. You’ll be able to self-support restoring files or the WordPress database with a click of your mouse.

Resources

You are provided with 1 php-fpm thread, 256 Mb of RAM, and 50% of a cpu core.

Most providers at this level don’t expose those details, because it is much less than that.

We also have reasonable limits on disk access, and databases accesses. Our experience is 95% of WordPress installs fit within those limits. If you need more resources, we’ll discuss it with you, and you’ll need to upgrade to our other plans.

The idea is you have given a reasonable number of resources, and helps from a few greedy users swamping performance for all other users. And we’re being honest in disclosing the resources you do get.

We’ve had 3rd party testing show that these resources can handle 1000 users in 15 seconds.

Support

You have access to ticket based support.

Our higher plans have phone and facebook messenger support, plus our ‘support concierge’ – where we log the support call and act on it, contact you (so you dont have to ring us), before you even know there is an issue.

You also have the option to escalate any support issue for $75 + gst, then you have phone and facebook support for that issue.

You are responsible for the running of WordPress, it’s performance and security. Our support can assist you in recovering a backup, or tracking down a fault. Our bigger plans – we are responsible for everything, including supporting WordPress performance and security, and helping getting a broken WordPress to be repaired.